If there are obstacles when using BCA bank products when transacting, then here are 4 BCA call centers that are active 24 hours to help you find a solution. Because, obstacles in transactions must be immediately reported to the call center. Because, all solutions to all obstacles in transacting can only be handled by the call center.
Since the coronavirus pandemic broke out in Indonesia, BCA branch offices in several major cities have implemented social restrictions. Thus, the bank’s operating hours will be cut. In addition, the number of consumers who come to branch offices is also limited.
Therefore, you are advised to contact the call center of BCA bank when experiencing problems in transacting. After contacting the call center service, then you no longer need to go to the nearest branch office to report any obstacles experienced.
Function and Role of Call Center for Bank BCA
The role of the call center for Bank BCA is quite vital. In addition to answering to accommodate criticism and suggestions from consumers, this integrated information service from Bank BCA also has other roles. First, the call center is tasked to notify prospective customers regarding deposit products at Bank BCA.
There are many deposit products at Bank BCA, ranging from Expression Stages for young people to Futures Stages for adults. Second, the central information service from Bank BCA also carries out its duties as telemarketing to find new customers who are interested in opening credit cards.
Call centers usually notify the benefits and requirements needed in opening a credit card to prospective customers. Therefore, these are 4 BCA call centers that are also used as telemarketing to offer credit card products from Bank BCA.
Third, you can also contact the information service center from Bank BCA to find out detailed information about savings and loan products, such as motor vehicle loans (KKB), unsecured loans (KTA), to home ownership loans (KPR).
And fourth, you can contact the integrated information center service from Bank BCA to find out about products from BCA Syariah. In governance, BCA Syariah is managed in accordance with Islamic business law. So, you can choose BCA Syariah which is considered more Syar’i and has an official operational permit from the government.
Here are 4 BCA Call Centers That Are Ready to Help All Consumer Complaints 24 Hours Full
To maintain customer comfort, Bank BCA provides an integrated information center service that is ready to serve you for a full 24 hours. So, you can still connect with the service when you are constrained in transacting.
Bank BCA provides 4 integrated information center services that are equally active for a full 24 hours. So, you can choose one of these 4 BCA call centers. All services from Bank BCA can be contacted to help solve the problem. It’s just that the accuracy in dealing with the problems you face is different from each call center service.
In addition, the type of problem faced is also one of the reasons why the problem solving process takes longer. For this reason, here are 4 BCA call centers that are ready to serve all the problems faced. Among them are as follows:
- Interactive Phone
First, Bank BCA provides a call center via interactive phone. Usually, consumers who have emergency problems will make calls via phone. Because, the solution provided by the call center via interactive phone is faster than other media.
- Social Media
Second, BCA call centers are also available on social media. You can contact bca call center via direct message (DM) via @halobca (Twitter).
- Official Website
Third, you can submit a complaint or question through the official website of Bank BCA. Here, you can ask questions and immediately get answers from customer service. So, it is enough to help you in overcoming obstacles when transacting or just asking about products from Bank BCA.
And here are the last 4 BCA call centers and widely used by consumers. BCA call center via email can be used as an alternative way to submit complaints or complaints of bank products. You can directly send an email message on halobca@bca.co.id.
Complaints That Are Often Experienced by Bca Bank Consumers
Indeed, any complaints experienced by BCA Bank consumers when transacting must be reported immediately through an official call center. Because, only official call centers from Bank BCA can resolve complaints experienced by consumers.
So, you no longer need to come to the nearest BCA Bank branch to resolve complaints or open new savings. You only need to contact one of the 4 official integrated information services managed by Bank BCA.
There are many complaints that can be handled through the call center from Bank BCA. First, when your transaction is either debit or credit has problems. So, you are advised to immediately report it to the call center.
Then, officers from Bank BCA will help check and find solutions to the obstacles experienced. And here are 4 BCA call centers that play a role in helping you in solving obstacles in transactions.
Second, when you want to block an account because the ATM card is lost or there is misuse of debit and credit cards. This can be assisted by a call center from Bank BCA. So, you don’t need to come to the nearest branch office to block debit or credit card accounts.
And the third, when you do not get the benefits of promo held by Bank BCA. And here are 4 BCA call centers that help you to explain about the promo benefits provided by BCA. In addition, the call center will explain the reasons related to not getting promo benefits provided by Bank BCA.
Here’s How to Contact BCA Call Center
It is very easy for consumers to connect with BCA call centers. If you want to contact bca call center via interactive phone, you can contact 1500888 via landline or directly via smartphone.
If you want to contact via social media, you only need to send a message via direct message (DM) on @halobca account (twitter). If you want to contact bca call center via email, please send a message to the halobca@bca.co.id email address. And if you want to contact the call center via the website, then immediately access the www.bca.co.id page.
Then, select the webchat menu or whatsapp. You can now contact bca call center through whatsapp application. And here are 4 BCA call centers that are often accessed by consumers when experiencing problems when transacting or just finding out product information.
BCA is one of the largest private banks in Indonesia. In order to maintain customer trust and comfort, BCA provides call center services to help you when constrained in transactions.
In addition, the call center is also in charge of providing information and telemarketing products from BCA. There are 4 call centers that you can contact, namely interactive phones, social media, websites, and email. And here are 4 BCA call centers that are often contacted by BANK BCA customers.